If Instagram is your therapist, you may have been led to believe that if someone strongly disagrees with your point of view, ...

Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees ...

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

Discover the five critical mistakes to avoid in generative AI prompt writing to unlock the full potential of AI tools in your ...

The customer is the primary focus of any business. Even with the best intentions, companies sometimes fail to meet customer ...

In today’s world of dietary fads, social media influencers, and conflicting nutritional advice, it’s hard to separate fact ...

Though it may solve your problem in the moment, responding with “OK, fine, you can have more,” teaches kids that they can ...

The FBI defines arson as "any willful or malicious burning or attempting to burn, with or without intent to defraud, a ...

Food is the springboard to talk about a host of issues, including climate, economic justice, public health and labor.

These labor leaders are organizing for 2028. Cooperation across unions and sectors—if carried out on a large scale—would be ...

Can AI think? The short answer is no, at least not in the way humans think. AI does not have incentives, opinions, or empathy. Even two-year-olds ...

Smartwatches measure more metrics than ever, but not every user knows what the stats mean. Find out in this guide to the most ...