This is the evaluation criteria and the questions you need to ask to make a good decision about your next customer experience technology investment.

A union representing nearly 1,000 telecom operators and intercept monitor analysts at the Royal Canadian Mounted Police (RCMP) is accusing the employer of invasion of privacy towards its employees.

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, ...

If you’re hesitant about entering into salary negotiations, we have some tips that might serve you well as you express your ...

The professional conduct of the school district's highest-ranking employee has come under scrutiny since members of the Grand Forks ... Board members voted in May to subject the superintendent to a ...

There are many ways to make generative AI more consumable and aid employees who remain apprehensive of the technology.

Shortcomings in web accessibility and other obstacles may disenfranchise 40.2 million eligible disabled US voters.

Besides its main objective to drive economic growth, the 24-hour economy policy indirectly addresses a myriad of ...

In the spirit of “spooky season,” the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) has been “haunting” ...

These cells, coming in many forms, produce brilliantly automated processes ... Machine builders and system integrators should ...

At the University of Connecticut’s Board of Trustees meeting on Wednesday, the provost’s review, the introduction of early decision and a review of Student Evaluation of Teaching (SET) surveys ...