Creating Exceptional Customer Contact this National Customer Service Week Contact Centres being the epicentre of customer ...

Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...

CX Services opens new contact centre in Rothesay in response to increased demand - contact centre will hire initially 15 ...

Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...

Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...

The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...

Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.

Why is the Customer Service Industry Ignoring Older People? over 65s in the UK have experienced poor customer service contact ...

Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...

Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer ...

Successfully Adapt AI in the Airline Industry. Sabio and Twilio webinar 9th October 2024 - contact centre sabio group ...