Drive business growth with game-changing CX AI insights'Did you know that research firm Metrigy says over 90% of organizations are using AI for customer and employee interactions or planning to by ...

What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...

Instead of marketing trends, let's talk about what we need from leaders in 2025-not just strategies or tools but the qualities that truly matter ...

Join our panel of experts as they share their predictions and offer their expertise on the future of customer service. In this roundtable, industry experts will explore the cutting-edge applications ...

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

The top CX channel for investment in 2025 (hint: it's not chatbots!) Minimizing customer effort and reducing churn with proactive outbound engagement Doubling agent capacity with real-time AI guidance ...

Over time CRM techniques and resources have adapted to serve a wide range of industries. Learn how Customer Relationship Management practices can help with your specific needs. Select one of the ...

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Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to reach $9.01 billion ;by 2030, up from a current value of $2.74 billion, growing at a compound ...