Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...

As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of ...

Video teleconferencing, also known as video conferencing, is a relatively new alternative to attending meetings in person—and it’s gaining popularity fast. More and more businesses are using video ...

Sales is one of the toughest roles in any company. Salespeople get rejected from prospects at a notoriously high rate, and if you’re managing SDRs who are responsible for making cold calls and cold ...

Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI-assisted coaching tips. Leverage AI to capture key conversation points and automatically ...

Chat, meet, share files, and collaborate freely with AI messaging designed to work your way. Use one app for chatting, calls, texts, video, and file sharing, and securely work one-on-one or in groups.

The best online faxing services fit seamlessly into your day-to-day operations, giving you easy internet faxing to complement your other communications. Keep existing fax numbers or set up toll-free, ...

What is customer retention rate (CRR)? It’s a measure of how well you keep your customers over time. It’s an important indicator of the health of your business and a vital number to keep track of.

Want to make your small business grow faster? Of course you do. But as a small business owner, your time is extremely limited. Between responding to customer emails, promoting your products, and ...

Meanwhile, the Automatic Call Recording (ACR) option enables you to record incoming and outgoing calls automatically. When this call recording feature is active, there's no need to worry about missing ...

Why do sales email subject lines matter? Well, the truth is that a strong subject line is crucial for any type of email, but it’s especially true for sales. Without a compelling subject line, your ...

Book group meetings, chat with team members, and experience our award-winning video conferencing platform in action. Access meetings from your laptop or mobile device via the RingCentral app – or skip ...