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Chat Bots
16 小时
Air Canada Streamline Complex Contact Centre Operations
Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...
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20 小时
CX Services Opens New Rothesay based Contact Centre
CX Services opens new contact centre in Rothesay in response to increased demand - contact centre will hire initially 15 ...
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1 天
Hotel Chocolat Chooses injixo as its Workforce Management Solution
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...
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6 天
Introducing Omningage Telco Solution for Amazon Connect Users
Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This ...
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6 天
CCMA Rebrands after 30 Years – Contact Centre Management Association
The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...
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7 天
Contact Centre Download: Get the top 10 CX Trends for 2025
In the current business landscape, prioritising CX is essential for success. Those who take strategic steps to embrace the ...
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6 天
Modernising Records Management in Regulated Organisations
Real-world success stories of organisations that reduced costs and compliance risks by modernising their records management.
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9 天
Airmeez Partners with Noetica to Add Intelligent Dialling
Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform. contact centre ...
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7 天
Why is the Customer Service Industry Ignoring Older People?
Why is the Customer Service Industry Ignoring Older People? over 65s in the UK have experienced poor customer service contact ...
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9 天
AI & Sustainability at Forefront at Cnect Wales Awards 2024
The champions of Wales’ contact centres have been celebrated at this year’s 26th annual awards ceremony hosted by Comedian ...
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12 天
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional customer ...
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8 天
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
ArvatoConnect shows balance of technology and human touch are key for helping vulnerable customers contact centres ...
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