Marketing efficiency is more crucial than ever as budgets shrink. Focus on core goals, cut unnecessary tasks and embrace AI ...

Kevin Li, SVP, product strategy & operations, for Optimizely, told CMSWire in an interview ahead of Opticon his company is ...

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AI-Agents-Market The AI Agents Market is poised for rapid growth, driven by the increasing need for personalized and efficient customer interactions across sectors AUSTIN, TX, UNITED STATES, November ...

List Recognizes Groundbreaking Advancements Redefining the Way We Work and Live (NEW YORK, NY) November 19, 2024 — Aquant, the leader of AI for customer service, specializing in manufacturers, today ...

Evolving to Genesys Cloud leads to over 100% improvement in call answer rates and zero staff turnover SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience ...

Extending its leadership position as the first AI-powered DXP, Optimizely enhances Opal with customizable, brand-aware AI agents to serve any marketing use case SAN ANTONIO, Nov. 19, 2024 /PRNewswire/ ...

Stories of the Call Center welcomes Colleen Beers, a seasoned CX leader with over 20 years of experience in the contact center industry. People want to feel part of it. They want to help drive the ...

Prediction markets thrived, Elon got his wish, Facebook sat out, podcasts dominated and Silicon Valley mattered.

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The annual holiday shopping season is the perfect time to build trust and loyalty through exceptional customer care.