Customers want to know their technology providers are standing by to help them. They want a trusted advisor—not a vendor who ...

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Home heating is approaching an impasse—there is great opportunity to decarbonize through heat pumps for both heating and ...

While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...

Nationwide, the UK’s largest building society, has issued an important update on the growing use of cash in the country. For ...

British Gas - which is rivalled by EDF, EON, Octopus, OVO and more - estimates up to 47,000 people may require extra support ...

Mastering the art of complaints can turn dissatisfaction into trust, helping customers and businesses build stronger, more ...

Those impacted by the Southern California wildfires have a lot to deal with, and among the most important of them is ...

With an enhanced customer experience that engages more than one of the senses, your brand can have a deeper impact on your ...

The annual study, that includes a survey of 11,000 U.S. consumers, found that “saving customers money” – through price, ...