Scottish tech specialist Simul8 partners with Air Canada to streamline airline’s complex contact centre operations ...

CX Services opens new contact centre in Rothesay in response to increased demand - contact centre will hire initially 15 ...

Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies ...

The CCMA has rebranded as the Contact Centre Management Association after 30 Years at it’s annual UK National Contact Centre ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams. The solution inspires and personally guides ...