What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...

Instead of marketing trends, let's talk about what we need from leaders in 2025-not just strategies or tools but the qualities that truly matter ...

These efforts ensure alignment, engagement, and adoption across organizations to maximize the value of the investment and mitigate operational disruptions.

Squad, an influencer marketing solutions provider, today launched its Sponsor button on Famous Birthdays that will revolutionize how brands and agencies collaborate with internet personalities on ...

Brightcove, a streaming technology company, has integrated with Acquia's Digital Asset Management (DAM) and the Drupal content management system, giving customers a video solution to add to their ...

The top CX channel for investment in 2025 (hint: it's not chatbots!) Minimizing customer effort and reducing churn with proactive outbound engagement Doubling agent capacity with real-time AI guidance ...

LinkedIn today launched Companies Hub in Campaign Manager to help B2B marketers learn how companies are engaging with their brands on LinkedIn. With Companies Hub, B2B marketers can target buyers by ...

With increased pressure to deliver growth and support cross-functional work, Gartner has identified three priorities for chief marketing officers to deliver marketing excellence in 2025. These ...

E-commerce marketing platform provider Omnisend today launched a beta version of its upgraded reporting feature, allowing e-commerce merchants to analyze emails, SMS, and push notifications in one ...

Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to reach $9.01 billion ;by 2030, up from a current value of $2.74 billion, growing at a compound ...

The telecommunications industry is undergoing a transformative revolution, one that is not just technological but also fundamentally alters how businesses engage with their customers. At the heart of ...