For many businesses, call or contact centers operate as the hub of their customer communications. Call center agents take inbound calls from people who need help, working to improve customer ...

Stay focused on your priorities with a personal AI Assistant that captures call notes, translates messages, and crafts polished texts. Automatically record and organize key call details, saving time ...

Amid the endless stream of emails, meetings, and conversations, managing communication effectively has become both a challenge and a necessity for businesses. Picture having a reliable assistant who ...

RingEX customers who participated in the early access preview, ranging from small businesses to large enterprises across industries, including legal, real estate, healthcare, financial services and ...

Seamlessly integrate your RingCentral communications and collaboration solution with Okta to create a powerful business communications and management hub. RingCentral for Okta provides secure identity ...

Unite calls, texts, and faxes from the leading business phone app, with extensive integrations, AI features, and quick setup on all your devices. Use one number for calls, texts, and faxes, with ...

The past decade has seen enormous advances in business communications technology. New features and capabilities have reshaped the way companies operate. From the rapid adoption of cloud-based ...

Stay in touch with faculty, students, and staff during class, walking across campus, or during the big game with individual and group messaging. Mobilize your campus with a cloud phone system that ...

The 2024 Gartner report, “Critical Capabilities for Unified Communications as a Service (UCaaS),” has recognized significant shifts in the UCaaS landscape, driven by changes in communication culture, ...

This is article #2 of 7 in the series on optimizing insurance innovation and productivity through AI and cloud communications. The most competitive businesses in the world are the ones that can act ...

Contact center agents can often be the deciding factor in determining how customers view your business. They must routinely provide answers to questions about products, services, and policies. Perhaps ...

Businesses face a delicate balancing act when it comes to SMS communications. On one hand, text messages offer an immediate and personal way to reach customers. On the other hand, unwanted messages ...