Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...

As we researched cloud solutions to replace our PBX infrastructure, we saw that with RingCentral, we could integrate a whole suite of communication features in one platform, connect our dozens of ...

Renforcez l’autonomie de chaque employé avec une solution basée sur l’IA pour les appels, les messages et les réunions, et fonctionnant sur tous les terminaux. Générer de la valeur ajoutée lors de ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...

We apologize to customers and partners impacted by yesterday’s intermittent service interruption. RingCentral’s service has been fully restored. We have confirmed ...

Enable automatic recordings for one or multiple users with just a few clicks. Set up automatic recording of calls for inbound calls to departments. Quickly select incoming and/or outgoing calls to ...

Seamless calling, SMS, and voicemail. Boost customer relationships, streamline projects, and drive growth effortlessly. These service providers are built on top of the RingCentral Platform. Apps that ...

Ascom IP-DECT is a reliable wireless communication solution that helps streamline mobile workflows. By offering enterprise-grade telephony, professional messaging, personal alarm, and positioning – ...

Lumopath aggregates data from all of your business tools including RingCentral via OAuth and automatically determines the efforts and activities that go into supporting customers so that you can ...

Organizations across industries are adopting AI-powered communication tools to transform their operations and customer experiences. The newly launched innovators report from RingCentral showcases how ...

Artificial intelligence (AI) is playing an increasingly active role in transforming financial services communications. Recent findings from RingCentral’s report, The state of AI in financial services ...

Forward calls to up to 10 phone numbers, which you can choose to ring at the same time or in whatever order you prefer. Set the number of times each phone rings before a call is diverted to the next ...