In this interview, Abhishek Gupta, CMO, Edelweiss Life Insurance delves into the essence of customer experience, evolving ...

NPS provides airlines with a rapid and efficient method of evaluating the satisfaction of passengers with their overall ...

Those impacted by the Southern California wildfires have a lot to deal with, and among the most important of them is ...

But to really up your income, hard skills like AI proficiency needs to be combined with less tangible soft skills, like ...

I was pressed for a more specific answer and came up with three traits all customer-focused leaders must practice. The truth ...

Device prices could be going up, AI agents are coming, Reddit is offering new advertising choices and Microsoft really wants ...

The hospitality industry is huge and encompasses a variety of different areas, from food and travel to lodging and recreation. These jobs can be very stressful, especially if you’ve got tight ...

Families and farmers across the state rely on a healthy foods program to buy and sell fresh produce during the winter. The ...

Are you going to Start a business? well Congratulations! It’s an adventure full of excitement and challenges. In many things ...

Call routing: Callbots can send calls to the appropriate department or live CSR, streamlining operations and reducing wasted ...

Crews from Georgia Power and Georgia EMCs were working to restore service to customers across North Georgia and the Atlanta ...

People who go to Peoples Pharmacy on historic Church Street in Norfolk get personalized service, and some are greeted with a ...