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Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

A suspected Iranian hacking group has successfully published intercepted Donald Trump campaign emails - having failed ...

Another day, another course record at Willunga as New Zealander Kerry Mountcastle stormed to the top the leaderboard of the ...

Former President Donald Trump and his Republican supporters are mobilizing around a new “big lie”: the false claim that a ...

Cisco has unveiled new artificial intelligence (AI-)powered features in its contact centres, including the Webex AI Agent, AI ...

This content was published on Oct 24, 2024 On Thursday, the Swiss Federal Railways presented its first fully renovated InterCity tilting train (ICN). Read more: Swiss railways presents first fully ...

思科希望通过这次更新在热切拥抱AI功能的联络中心行业中占据领先地位。几乎每个联络中心软件提供商都在提供某种AI驱动的聊天机器人，以处理基本的客户查询，然后将更困难的查询交给人工代理。